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Terms of Service

1. About AlcanCase and These Terms

Welcome to AlcanCase. These Terms of Service (“Terms”) govern your use of our online store and purchases made directly from us.

AlcanCase is the trading name used by the limited liability company operating this store. Throughout these Terms, “AlcanCase,” “we,” “us,” and “our” refer to that business. “You” and “your” refer to the person using the website or placing an order.

Our store uses Shopify’s e-commerce platform. Your purchase contract is with AlcanCase, not Shopify. We are responsible for our products, order fulfillment, customer service, returns, and other obligations arising from sales through our store. (Shopify)

For questions about these Terms or an order, contact contact@alcan-case.com.

Nothing in these Terms excludes or limits consumer rights that cannot lawfully be excluded or limited.

2. Eligibility and Customer Information

To place an order, you must have the legal capacity to enter into a purchase contract under the laws applicable to you. A person who does not have that capacity may purchase only through a parent, guardian, or other legally authorized representative.

You agree to provide accurate and reasonably complete information needed to process your order, including your name, contact details, delivery address, and payment information.

You must be authorized to use the payment method submitted at checkout. When ordering on behalf of another person or a business, you confirm that you have the necessary authority.

Please notify us promptly if you discover an error in the information provided. We will make reasonable efforts to correct it before fulfillment, although changes may not be possible once processing or shipment has progressed.

3. Applicable Policies and Purchase Terms

Our Return and Refund Policy, the shipping terms disclosed before checkout, and any product-specific conditions presented before purchase apply alongside these Terms.

Our Privacy Policy explains how personal information is handled. Accepting these Terms does not, by itself, provide consent to marketing or optional cookies where separate consent is required.

Before placing an order, you should review the product description, selected options, price, delivery arrangements, and applicable return conditions.

Mandatory law takes priority over conflicting contractual wording. A specific commitment made to you before purchase will not be withdrawn by relying on a more general provision in these Terms.

You may save or print these Terms and the policies applicable to your purchase for your records.

4. Product Descriptions and Compatibility

We aim to describe our products accurately, including their principal characteristics, materials, dimensions, available options, and compatibility where relevant.

For phone cases, device covers, wallets, and other fitted accessories, please check the exact model and specifications before ordering. Products designed for one device model may not fit another.

Photographs help illustrate the product. Minor differences in displayed color can result from lighting, screen settings, or photographic conditions. This does not excuse supplying an item that is materially different from its description or agreed specifications.

Any variation inherent in a product’s material or finish must remain consistent with the description and reasonable expectations created before purchase.

Product photographs may show devices, clothing, vehicles, or other styling items. Only the items identified as included in the product description form part of the purchase.

If our description incorrectly states compatibility or we supply a different item from the one ordered, we will address the issue under our Return and Refund Policy and applicable consumer law.

5. Prices, Taxes, and Promotions

The applicable product price and transaction currency are those presented at checkout before you submit your order.

Shipping charges and taxes that we collect will be displayed or included in the total as required by applicable law. Optional services or additional products will not be charged without your agreement.

Your bank or payment provider may apply its own currency-conversion or international transaction charges. Those charges are separate from amounts charged by AlcanCase.

For international orders, any responsibility for import duties, taxes, or carrier collection charges must be clearly disclosed before purchase. We will not use these Terms to impose an undisclosed additional charge.

Promotional codes, quantity discounts, and special offers are subject to the conditions communicated with the offer. Any restriction on combining offers must be disclosed before purchase.

Price changes apply to future purchases. We will not increase the agreed price of an accepted order without your express agreement.

6. Placing and Accepting an Order

Submitting an order constitutes an offer to purchase the selected products on the terms presented at checkout.

An automated order acknowledgment confirms that we received your order. Unless it expressly states that the order has been accepted, acceptance occurs when we send an express acceptance or dispatch confirmation, or earlier where applicable law requires.

Payment authorization or collection may occur before dispatch, depending on the payment method and checkout process. We will not retain payment for an order that we decline or cannot fulfill.

We may decline an order before acceptance for a legitimate reason, such as unavailable stock, an unsuccessful payment, a legal restriction, or a reasonable concern about unauthorized use of a payment method.

Where permitted by law, an obvious pricing or listing error may require us to contact you before proceeding. We will explain the issue and offer an appropriate choice, such as proceeding on corrected terms with your agreement or receiving a refund.

We will not substitute a materially different product, impose an additional charge, or cancel an accepted order arbitrarily.

If an order is canceled by us, we will notify you and promptly refund the amount due.

7. Payments and Transaction Security

Payments are processed through Shopify Payments and any other payment options actually offered at checkout.

By submitting an order, you authorize the payment required for that purchase. Payment providers may perform authorization, authentication, or fraud-prevention checks before completing a transaction.

We may request reasonable information needed to resolve a payment or order-verification issue. Any request will be proportionate to the concern and handled through an appropriate channel.

We will never ask you to send your complete card number, card security code, banking password, or bank authentication code by ordinary email to receive a refund.

A standard product purchase is a one-time transaction. A recurring purchase would require separately disclosed recurring terms and your affirmative agreement.

Using an independent payment service, digital wallet, or installment option may involve a separate agreement with that provider. That agreement does not remove our responsibilities as the seller.

8. Shipping, Delivery, and Responsibility for Goods

Delivery availability, shipping charges, and estimated processing and transit times are communicated before purchase through the relevant product, checkout, or shipping information.

A shipping estimate is not an unlimited extension of our fulfillment obligations. Any expressly agreed delivery deadline forms part of the order.

Where fulfillment involves a third-party supplier or warehouse, the relevant arrangement and shipping location will be disclosed as required. Using a fulfillment provider does not transfer our obligations to you.

For orders covered by the United States Mail, Internet, or Telephone Order Merchandise Rule, we must have a reasonable basis to ship within the advertised timeframe or, if no timeframe is stated, within 30 days. If we cannot ship within the applicable period, we will provide the required delay notice and cancellation or refund options. (Federal Trade Commission)

For delivery services arranged by us, we remain responsible for loss or damage before delivery to you or your authorized recipient, subject to applicable law.

Please contact us if a parcel appears lost, damaged, incomplete, or incorrectly marked as delivered. We will investigate and provide the appropriate remedy. A tracking entry alone will not automatically determine the outcome of a disputed delivery claim.

An investigation will not be used to postpone a remedy beyond a deadline imposed by law.

9. Order Changes and Cancellation Requests

To request a change or cancellation, email contact@alcan-case.com as soon as possible and include your order number.

We will make reasonable efforts to accommodate your request before dispatch. Once an order has entered fulfillment or been shipped, we may be unable to change or intercept it.

The inability to stop a shipment does not remove an applicable return right, statutory cancellation right, or remedy for our failure to fulfill the contract.

If you provided an incorrect delivery address, contact us promptly. Any proposed additional charge for a voluntary redelivery or address correction will be explained before you agree to proceed.

We will not charge you for correcting an error caused by us.

10. Returns, Exchanges, and Refunds

Our 100-day voluntary return policy allows you to request an eligible return within 100 calendar days after receiving your order, subject to the conditions in our Return and Refund Policy.

For voluntary change-of-mind returns, products must meet the stated condition requirements. Reasonable inspection and a careful compatibility check are permitted.

Unless free returns were expressly offered with your purchase, you are responsible for the direct return postage for a change-of-mind return. We cover necessary return costs where the return results from a qualifying defect, damage before delivery, our fulfillment error, or another circumstance for which we are legally responsible.

We do not charge restocking fees or deduct our payment-processing costs from an otherwise eligible refund.

After receiving an eligible return, we ordinarily inspect it and process the refund within five business days, unless applicable law requires earlier action or a refund based on evidence of return.

Refunds are normally returned to the original payment method. Where a card has expired or been replaced, the issuing bank generally manages the routing of the refund. Any payment-method exception will be handled through a lawful process supported by the relevant provider. (Shopify Help Center)

We will not require you to accept store credit or an exchange instead of a monetary refund when you are entitled to that refund.

The complete return procedure, eligibility conditions, and refund calculations are set out in our Return and Refund Policy.

11. Defective Products and the Two-Year Warranty

AlcanCase’s two-year commercial warranty operates separately from the 100-day voluntary return period.

Warranty claims are assessed according to the commitments applicable to your purchase, the relevant product information, and mandatory legal protections. We will not introduce later exclusions to reduce warranty coverage already promised.

To request assistance, email contact@alcan-case.com with your order information and a description of the issue. We may request reasonable supporting information to identify the product and assess the concern.

Depending on the issue and applicable law, an appropriate remedy may include repair, replacement, a price reduction, or a refund.

A commercial warranty does not replace statutory warranties or other mandatory remedies. These Terms do not impose a blanket “as is” disclaimer on consumer products or disclaim implied warranties where doing so is prohibited, including where relevant United States written-warranty rules apply. (Federal Trade Commission)

An accessory’s protective function is not a promise that a device or its contents can never be damaged. This does not exclude responsibility for a defective product, an inaccurate performance claim, or any liability that cannot lawfully be excluded.

12. Additional Consumer Rights

Consumers may have rights beyond those described in our voluntary policies.

Where European Union or United Kingdom distance-selling rules apply, eligible online purchases generally include a 14-day statutory cancellation period after delivery, subject to specific legal exceptions. Our 100-day voluntary return offer does not replace or reduce that statutory right. (European Union)

A restriction applicable to a genuinely personalized item does not remove rights concerning defects, incorrect personalization, or goods that do not match their description.

Consumers in other jurisdictions retain the guarantees, cancellation rights, and remedies provided by the law applicable to their purchase.

No provision in these Terms requires you to surrender mandatory consumer protections because we operate through a limited liability company or use an overseas service provider.

13. Customer Accounts and Acceptable Use

Where customer accounts are available, you are responsible for taking reasonable care of your login credentials and notifying us of suspected unauthorized access.

You must not use the website to commit fraud, impersonate another person, submit unauthorized payment information, distribute malicious code, interfere with security controls, or unlawfully obtain another person’s information.

You must not deliberately disrupt the website or use automated tools in a way that damages, overloads, or unlawfully accesses our systems.

These restrictions do not prevent lawful accessibility tools, ordinary browsing, legitimate comparison shopping, honest reviews, or the exercise of consumer rights.

You are not automatically responsible for unauthorized account activity merely because it occurred through your account. Responsibility will depend on the circumstances and applicable law.

14. Intellectual Property and Brand References

Website text, photographs, designs, graphics, logos, and other materials may be protected by intellectual property rights held by AlcanCase or their respective rights holders.

You may use the website for personal shopping and retain reasonable copies of information relating to your purchases.

You may not commercially reproduce, distribute, or exploit protected website material without the necessary permission, except where applicable law permits.

Third-party brand and device names may be used to identify products or explain compatibility. Such references do not, by themselves, indicate sponsorship, authorization, or a commercial partnership.

These Terms do not transfer ownership of intellectual property to you or claim ownership of rights belonging to third parties.

15. Reviews, Feedback, and Customer Submissions

You may submit honest reviews and feedback about your experience.

You retain ownership of your original submissions. By choosing to publish a review through our store, you give us a non-exclusive permission to display that review and make technical formatting changes necessary for publication. This permission does not allow us to distort your meaning.

We will seek separate permission where required before using private correspondence, photographs, or other personal content in advertising.

Submissions must not unlawfully disclose another person’s private information, infringe third-party rights, contain threats, or present fabricated experiences as genuine.

We may moderate unlawful, irrelevant, abusive, or clearly misleading content. We will not remove a review solely because it is negative, impose a penalty for an honest review, or require you to transfer ownership of your review as a condition of purchase. (Federal Trade Commission)

A refund, warranty remedy, or other entitlement will not be conditioned on removing an honest review.

16. Privacy and Shopify Services

Our Privacy Policy explains the personal information involved in shopping with us, its purposes, relevant disclosures, and available privacy choices.

Our store is hosted by Shopify. Information submitted through the store is processed by Shopify and relevant service providers to operate the platform, checkout, payments, and related services.

Where Shopify Network Intelligence and associated Enhanced Services are enabled, Shopify may use information from interactions with our store together with information from other merchants and Shopify to provide features such as customization, analytics, and advertising. Relevant information may be processed by Shopify and third parties in other countries, subject to applicable safeguards and privacy choices. (Shopify)

Depending on your jurisdiction, you may have rights to opt out of or object to certain processing. Shopify’s independent controls are available through the Shopify Privacy Portal. Requests concerning information under our control can be sent to contact@alcan-case.com. (Shopify Privacy)

Accepting these Terms is not a substitute for separate consent required for optional tracking or marketing.

17. Third-Party Websites and Optional Services

Our website may contain links to independent websites or offer optional services provided by third parties.

Before using an independent service, review its relevant terms and privacy information. We do not control content or services operated independently by another business.

However, the involvement of a third party does not remove our responsibility for our own representations, disclosures, integrations, or contractual obligations.

Any separate third-party service that carries an additional cost requires disclosure and your agreement before that cost is charged.

18. Website Availability and Events Outside Our Control

We make reasonable efforts to maintain a functioning website, but access may occasionally be interrupted by maintenance, technical problems, security incidents, or events outside our reasonable control.

We may temporarily restrict a feature where reasonably necessary to maintain security or correct an issue.

If an interruption affects an existing order, we will take reasonable steps to communicate with you and minimize the impact.

Severe weather, transportation disruption, or other exceptional events may affect fulfillment. Such events do not automatically eliminate your right to cancel, receive a refund, or obtain another remedy required by law.

We will not rely on a general service-interruption provision to keep payment for goods that we do not supply.

19. Responsibility and Limitations of Liability

We remain responsible for breaches of our contractual obligations and for other loss or damage for which applicable law makes us responsible.

To the extent permitted by law, we are not responsible for losses caused solely by misuse contrary to clear product instructions, unauthorized modifications, or events unrelated to a defect, breach, or other act for which we are legally responsible.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, mandatory product liability, or any other liability that cannot lawfully be excluded.

Your statutory rights concerning product quality, conformity, delivery, refunds, privacy, and fair contractual treatment remain unaffected. Unfair contractual terms cannot be relied upon against consumers where the applicable law makes them non-binding. (European Union)

These Terms do not impose an automatic purchase-price cap on every claim or require consumers to reimburse us for losses caused by our own conduct.

20. Complaints and Payment Disputes

Please contact contact@alcan-case.com with any complaint about an order, product, payment, or service. Include your order number and a brief explanation so that we can investigate.

We will review complaints fairly and communicate the proposed resolution.

Contacting us is not a condition of exercising an independent right through your bank, payment provider, consumer authority, or a court.

You do not waive payment-dispute or chargeback rights by accepting these Terms. We will not impose a penalty merely because you raise a good-faith payment dispute.

If a payment dispute is already open, we may need to coordinate with the payment provider to resolve the transaction and avoid duplicate reimbursement. This does not remove an entitlement to a remedy.

21. Suspension or Termination of Website Access

We may restrict or suspend access where reasonably necessary to address a serious breach of these Terms, unlawful activity, or a genuine security risk.

Where appropriate, we will explain the reason and allow an opportunity to resolve the issue. Immediate action may be necessary where giving advance notice would create a security or legal risk.

Suspending an account does not cancel an accrued refund entitlement, invalidate a legitimate warranty claim, or remove our obligations concerning an existing order.

You may stop using the website at any time. Requests concerning account closure or personal information can be sent to contact@alcan-case.com.

22. Governing Law and Dispute Resolution

These Terms and purchases are subject to the laws applicable to the transaction, including relevant United States federal and state law and any mandatory consumer protections applicable in your jurisdiction.

Nothing in these Terms selects a law or court in a way that deprives you of protections or access to remedies that cannot lawfully be restricted.

We encourage an initial attempt to resolve disagreements through customer support. This is voluntary and does not impose a mandatory waiting period before exercising legal rights.

These Terms do not require compulsory arbitration or impose a contractual waiver of collective proceedings, jury rights, or access to small-claims procedures.

A dispute that cannot be resolved informally may be brought before a court or other body with jurisdiction under applicable law.

23. Changes to These Terms and General Provisions

We may update these Terms to reflect changes in our services, operations, or legal requirements.

The version made available when you place an order governs that purchase. Later revisions will not be used to reduce rights or increase obligations associated with an existing order without a lawful basis and any required agreement.

Material changes affecting an ongoing service will be communicated appropriately. Continued website use will not be treated as consent where express agreement is required.

If a provision is found unlawful or unenforceable, it will not be applied to the extent of that finding. The remaining provisions continue to apply where they can lawfully operate independently.

A failure to enforce a provision immediately does not automatically waive the right to enforce it later.

These Terms and the applicable purchase information describe our agreement, but they do not exclude legally binding pre-contract statements or remedies for misleading information.

24. Contact Information

For questions about these Terms, purchases, returns, warranty assistance, or complaints, contact:

AlcanCase Customer Support
Email: contact@alcan-case.com

Please include your order number where relevant. Do not send complete payment card details, banking passwords, or other unnecessary sensitive information.